FAQs

1. What is Goccia's shipping policy?
We are currently shipping exclusively within the United States. All orders are processed and shipped within 2-3 business days. Once shipped, delivery typically takes 5-7 business days, depending on your location. You will receive a tracking number to follow your order’s progress.

2. Do you offer international shipping?
At this time, we only offer shipping within the United States. We hope to expand our reach to other countries in the future.

3. What are the available payment methods?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal for your convenience.

4. Can I change or cancel my order after placing it?
We aim to process orders as quickly as possible. If you need to make any changes or cancel your order, please contact us at support@goccia.us within 24 hours of placing the order. After 24 hours, orders may be processed and shipped, and we will not be able to accommodate changes.

5. How do I clean and maintain my Goccia bottle?
To ensure the longevity of your Goccia bottle, we recommend cleaning it regularly. Each bottle comes with a brush for easy cleaning. We suggest washing it with warm water and mild soap. Do not use abrasive cleaners to avoid damaging the surface.

6. What if my Goccia bottle is damaged upon arrival?
We take great care to ensure your bottle arrives in perfect condition. If you find that your bottle is damaged upon arrival, please contact us immediately at support@goccia.us with a photo of the damage, and we will arrange a replacement or refund.

7. Can I personalize my Goccia bottle?
Currently, we do not offer custom engravings or personalizations for the Goccia bottle. However, we provide a range of vibrant colors to choose from, so you can select the one that best fits your style.

8. Is there a warranty on Goccia bottles?
Yes, we offer a one-year limited warranty on all Goccia bottles against defects in materials or workmanship. If you experience any issues with your bottle within the first year, please reach out to us at support@goccia.us for assistance.

9. Can I return or exchange my Goccia bottle?
We accept returns or exchanges within 30 days of purchase. To be eligible for a return, your item must be unused and in its original packaging. Please contact us at support@goccia.us for return instructions.

10. How can I contact Goccia if I have a question or concern?
If you have any questions, concerns, or need assistance, feel free to reach out to our customer support team at support@goccia.us. We are here to help!

Thank you for choosing Goccia. We appreciate your business!